Automotive News F&I Tip: Draw ’em a Picture

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Automotive News F&I Tip: Draw ’em a Picture

May 11, 2016 - Explain F&I products with visuals, suggests Peter Velau of SouthWest Dealer Services. “We need to be able to get our point across clearly, concisely and, more importantly, quickly,” he said. Customers will understand GAP more quickly with an illustration that shows what they owe, what their insurance company will pay and the deductible.